Automatic Call Back

Description

This feature allows a subscriber to place a call to a telephone number associated with the most recent incoming call whether or not the call was answered or the telephone number is known by the subscriber. If the called line is not available, a queuing process, which may last up to thirty minutes, takes place. When both lines are available, the calling subscriber is notified with a distinctive ring. This feature is only available on single party lines. The called directory number has to be a number on a network that supports SS7

Operation

To activate Automatic Call Back:

1. Lift the handset. Dial tone is returned.

2. Dial the Automatic Call Back Activation feature access code *66

3. There are two possibilities at this point.

4. (a) If the called party is idle, the call is completed.
(b) If the called party is busy, confirmation tone will be heard and the GX5000 system will continue to attempt to connect to the called party after the calling party goes on hook. When the system is successful, the calling party is alerted by a distinctive ring.

6 If the system or network is unable to complete the Automatic Call Back operation, busy tone or reorder/NU tone is given. If the reason the call back cannot be completed is a temporary one (e.g., resources are currently unavailable), busy tone is given indicating that a future attempt may be successful. If the reason is more permanent (e.g., called party is not on a system that supports SS7), reorder/NU tone is given indicating that future attempts will not be successful.

To cancel Automatic Call Back:

1. Lift the handset. Dial tone is returned.

2. Dial the Automatic Call Back Deactivation feature access code *86

3. Confirmation tone is given and the feature is deactivated.