Call Forwarding

Description

This feature allows a subscriber to have all calls forwarded to another (selected) directory number. While Call Forwarding is active, the forwarding subscriber can originate calls in the normal manner. The subscriber with Call Forwarding active receives a ring reminder each time a call is forwarded, but cannot answer the ring reminder.

Operation

To set up Call Forwarding

1. Lift the handset. Dial tone is returned.

2. Dial the Call Forwarding Activation feature access code 72#.

3. Recall dial tone is returned.

4. Dial the directory number where calls are to be forwarded. The call is completed normally, and when the call is answered the forwarding is activated for subsequent calls. If the forwarding destination does not answer, is busy, or has Do Not Disturb activated, the Call Forwarding will be activated if the subscriber repeats the set up procedure within two minutes of the first attempt. This second attempt will be followed by confirmation tone to indicate successful feature activation.

5. If this feature is not enabled, subscribers attempting to set up Call Forwarding will receive the intercept treatment programed for ‘Service Category Violation’ in the Intercept Handling Assignment view.

To Cancel Call Forwarding

1. Lift the handset on the subscriber’s telephone which is to have the feature canceled. Feature Active dial tone is returned.

2. Dial the Call Forwarding Deactivation feature access code 80#

3. Confirmation tone and then dial tone is returned.

4. The feature is deactivated. Replace the handset.